Shipping Returns

shipping information

When you place an order with Starflower Naturals you’ll be happy to know that it will be carefully packaged and shipped within 2-3 business days.
You will receive tracking information by email as soon as it leaves our workshop. Please allow up to 24 hours to start tracking your package.
We ship to anywhere in Canada and USA as well as many international destinations.
We offer a 100% money back guarantee including refunds and exchanges.


Canadian Shipping Rates

Shipping rates are calculated based on postal code and destination as per Canada Posts shipping rate code table.
Canada Post Regular Parcel (2 – 8 business days).
Free for orders over $75 CAD
Canada Post Xpresspost (2 – 4 business days).


USA Shipping Rates

Standard (4 – 7 Business Days).
Xpresspost (3 – 4 Business Days).


International

International shipping rates are calculated by weight during checkout.
International Air service (1 to 2 weeks – not tracked).
Tracked Package (1 to 2 weeks).

Please note that any customs, duties, taxes, and other import fees, that your parcel incurs during shipment, is the customer/receiver’s responsibility to pay. These fees are determined by your country’s government. Starflower Naturals cannot be responsible for these charges.

return information

We make our products by hand in small batches with a lot of love and we want you to love them too!
If for some reason you are not satisfied with our product, please contact us at starflowernaturals@shaw.ca to arrange for return and/or exchange of the unused portion within 30 days of purchase. You will be responsible for return shipping fees and/or applicable customs duties and taxes.